1. SHIPPING DESTINATION
Homvero currently ships orders to customers located in the United States.
We do not currently offer standard shipping to countries outside the United States through this store.
2. ORDER PROCESSING
Orders are generally processed within 1 to 2 business days after payment has been confirmed.
Orders are not normally processed on weekends or public holidays.
Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.
3. DELIVERY TIME
Our standard delivery time to the United States is estimated as follows:
| Stage | Duration |
|---|---|
| Processing and packaging | 1 to 2 business days |
| Delivery via DHL | 2 to 4 business days |
| Total delivery time | 3 to 6 business days |
Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, and other circumstances outside our control.
The estimated delivery time shown above includes both order processing and carrier transit time.
4. SHIPPING COSTS
Shipping to the United States is FREE for all orders.
There is no minimum purchase amount required to qualify for free standard shipping.
No shipping fee is charged at checkout.
5. SHIPPING CARRIER
Orders are shipped to the United States via DHL.
Once your order has been handed to the carrier, tracking information will be provided when available.
6. ORDER TRACKING
When tracking is available, tracking information may be sent to the email address associated with your order.
Tracking information may take some time to become active after the package has been shipped.
7. CUSTOMS, DUTIES AND TAXES
Orders shipped from France to the United States may be subject to customs procedures, import duties, taxes, or other government-imposed charges.
Any applicable customs duties, import taxes, or similar government charges are separate from our free shipping service and may be the responsibility of the customer where permitted by applicable law.
8. INCORRECT DELIVERY INFORMATION
Please carefully check your shipping address before completing your purchase.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply where permitted by applicable law.
9. DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please contact us.
We will review the order and, when appropriate, contact the relevant shipping provider.
Please include your order number when contacting customer service.
10. DAMAGED PACKAGES
If your package arrives visibly damaged, we recommend taking photographs of the package and its contents.
Please contact us as soon as possible at contact@homvero.shop so that we can review the situation and provide further instructions.
11. CONTACT
For questions about shipping or delivery:
AMAH Namane
91380 CHILLY-MAZARIN ,France
3 RUE BLAISE PASCAL
Email: contact@homvero.shop
Phone: +33 637764152